QUESTION- WHAT HAPPENED TO THE SUPER PLATTER
ANSWER - The Super Platter is no longer being produced by VPI. It was excessively difficult to make, had issues with stability of the three layers, and could never be machined as accurately as the Classic Aluminum Platter. The Classic Aluminum Platter replaced it and is a better running design.
QUESTION- DO I REALLY NEED TO USE ANTI-SKATE
ANSWER- Most times NO! Some cartridge manufacturers are happier if you use anti-skate, such as Sound Smith's Peter Lederman, who believes in the sonic and mechanical advantages of it. At VPI we can hear it working, so we do not use it, and not just ours - we can hear them all working, as the center hole of the record is not dead center. This causes the anti-skate mechanism to pull and release the arm as it is doing its job.
QUESTION- MY CARTRIDGE DOESN'T TRACK CORRECTLY!!!
ANSWER- Is the tracking force set correctly? If you did not make your tone arm parallel to the platter when setting the tracking force and then make it parallel to the record when playing, you may have less or more tracking force when actually playing the record. This is a critical setting for either balance or digital readout gauges. You must have the arm parallel to the platter when measuring the tracking force.
If you are having a problem with a product you have purchased from a dealer please contact them first. Your dealer will be intimately familiar with your purchase and be happy for the opportunity to help.